Customer Policies & Legal Agreements
ROVON LIFESTYLE LLP (LLPIN: ACX-3441) is committed to 100% transparency in our handcrafted Italian leather footwear fulfillment, size exchanges, and data privacy.
Policy Index
Our footwear concierges are available Mon-Sat, 10 AM to 7 PM IST to assist with exchanges or inquiries.
Refund & Size Exchange Policy
7-Day Free Doorstep Exchange | Entity: ROVON LIFESTYLE LLP (LLPIN: ACX-3441)
1. 7-Day Free Size Exchange & Return Policy
At ROVON LIFESTYLE LLP, we strive to ensure your footwear fits impeccably. We offer a 7-Day Free Size Exchange & Return Guarantee starting from the date of package delivery across all pincodes in India.
✨ First Size Exchange is 100% FREE!
If your Oxfords, Loafers, or Sneakers feel too tight or loose, we will arrange a reverse pickup from your doorstep and deliver the replacement size free of charge.
2. Return & Exchange Eligibility Conditions
To qualify for a full refund or size exchange, returned footwear must strictly satisfy the following criteria:
Unworn & Outdoor Pristine Condition
Leather uppers and outer soles must show zero scuffs, dirt, or walking creases. Please try on shoes indoors over a carpeted surface.
Original Luxury Packaging Intact
Must be returned in original Rovon shoe box with all protective dust bags, shoe trees, tags, and accessories intact.
Custom monogrammed footwear, worn shoes with sole damage, or items purchased during final clearance liquidation are non-returnable.
3. How to Initiate a Return or Exchange
Log Request
Email your Order ID (e.g. RV-2026-1001) to support@rovonlifestyle.com or log in via Track Order page.
Doorstep Pickup
Our logistics partner (Delhivery / Bluedart) picks up the securely packaged box within 24–48 hours.
QC & Refund
After warehouse QC inspection, replacement size is dispatched or refund is credited within 5–7 business days.
4. Refund Credit Timelines
5. Return Support Desk
Need assistance with your exchange? Contact our Support Desk at support@rovonlifestyle.com or mail package to:
Returns Warehouse: ROVON LIFESTYLE LLP Central QC Fulfillment
H-50, Sector-63A, Chhajarsi, Dadri, Gautam Buddha Nagar, Uttar Pradesh, India - 201307